superbaji's Privacy Policy

Purpose of This Policy

superbaji is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") clearly describes how information collected through superbaji's website, mobile app, and all related services is processed.

By creating an account, logging in, making a deposit, or using any service on this platform, you are considered to have accepted the terms of this Policy. To learn about all terms governing the use of superbaji's services, please read our Terms and Conditions page.

Who This Applies To

This Policy applies to all registered users of superbaji and to anyone who browses or uses the platform. All superbaji services are for persons aged 21 or above. Minors are strictly prohibited from creating an account or using the services.

Information Collected at Registration

When you open an account on superbaji, the information you provide includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Account details for your preferred payment method

Automatically Collected Information

When you use superbaji, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time and date of site access and page navigation patterns
• Login and logout logs
• Information collected through cookies and similar tracking technologies

This information is primarily used to ensure platform security, resolve technical issues, and improve the user experience.

Transaction-Related Information

Records of financial transactions are stored during deposits and withdrawals. The amount, time, and method of each transaction made using Bangladesh's common payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — are kept as logs. This information is essential for ensuring financial accountability and meeting applicable legal obligations.

Communication-Related Information

If you contact customer support via superbaji's live chat or email, the content of that conversation may be recorded. This helps maintain service quality and assists in resolving future complaints.

Service Operation and Improvement

superbaji uses the information collected for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and bonuses
• Identifying and resolving technical errors on the platform
• Research for developing new games, features, and services
• Personalising the user experience

Security and Fraud Prevention

An anti-fraud system is active on the superbaji platform. If unusual activity is detected on an account, that account may be temporarily suspended and a request for additional verification will be made. These steps taken to protect users are carried out based on the information collected.

Communications and Notifications

superbaji may send necessary service-related notifications, security alerts, and account updates to your registered mobile number or email. If you do not wish to receive promotional messages, you can withdraw that consent at any time from your account settings.

Responsible Gaming

superbaji believes gaming is entertainment — we are mindful that it should not have a negative impact. By monitoring usage patterns, we may reach out to offer support to users when needed. Our detailed guidelines on responsible gaming are available on this platform.

Information Sharing Policy

superbaji never sells your personal information commercially to third parties. However, information may be shared in the following limited circumstances:

• Service providers: Partner organisations contracted for payment processing, identity verification, and technical support
• Legal requirements: In response to a court order or a lawful request from a competent authority
• Corporate changes: In the event of a company merger, acquisition, or asset transfer, in which case users will be notified in advance

Payment Partners

Relevant information is shared with the payment provider to process transactions through bKash, Nagad, Rocket, Upay, and bank transfer gateways. These third parties have their own privacy policies, which apply to their services.

Game Studios and Software Providers

Personally identifiable information is not shared with the game studios whose games are on the superbaji platform, including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe. Only technical information related to game sessions may be exchanged.

What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser or on your device. superbaji uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure the core functionality of the platform
• Functional cookies: To remember your preferences (language, theme, etc.)
• Analytics cookies: To understand user behaviour and improve the platform

Cookie Controls

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may prevent superbaji's login and payment functions from working properly.

Technical Safeguards

superbaji follows industry-standard security practices to keep your information safe. These include:

• SSL/TLS encryption — on all data transmissions
• Password hashing and salting
• Firewalls and intrusion detection systems
• Regular security audits
• Physical security measures at data centres

Response to a Data Breach

If a data breach occurs, superbaji will notify affected users as quickly as possible and advise them on the necessary protective steps to take. After the investigation is complete, the nature of the incident and the steps taken will be communicated to the relevant parties.

User Responsibilities

While superbaji ensures the highest level of security on its end, part of your account's security is also in your hands. You are advised never to share your password with anyone and to log in from a secure network.

Data Access and Correction

Every superbaji user has the following rights regarding their own information:

• Right to access: You can request to know what information we hold about you
• Right to correction: You can apply to have incorrect or incomplete information corrected
• Right to deletion request: In certain circumstances, you can request that your account be closed and your information deleted — however, some information must be retained due to legal obligations
• Right to restrict processing: You can apply to limit the use of your information for specific purposes

Withdrawal of Consent

If you do not wish to receive marketing communications, you can withdraw that consent at any time from your account settings. However, transaction and security-related notifications may be sent regardless of your consent, as these are an essential part of the service.

How to Exercise Your Rights

To exercise any of the above rights, please contact superbaji's customer support team. Our support team provides service in Bengali and English via live chat and email, 24 hours a day, seven days a week. Email us at: [email protected]

General Retention Policy

superbaji retains your information only for as long as is necessary to fulfil the purposes described in this Policy or as required to meet legal obligations.

• Account information: For the entire period the account is active and for the applicable legal period after closure
• Transaction records: For the period specified under financial regulations
• Log data: For a limited period for security and technical analysis purposes
• Customer Service Records: For a period consistent with complaint resolution

Policy Review and Changes

superbaji reviews this privacy policy from time to time and updates it as needed. If there are significant changes, a notification will be sent to your registered email or mobile number and the update date at the top of the page will be changed.

If you continue using the platform after a revised policy is published, you will be considered to have agreed to those changes. Please also visit our About Us page for a complete understanding of all the rules that govern your relationship with superbaji.

Contact and Complaints

If you have any questions or concerns about this privacy policy or how your information is managed, please contact superbaji's customer service team:

• Email: [email protected]
• Live Chat: Available 24/7 (Bengali and English)

For answers to common questions, you can visit our FAQ section, where detailed answers to frequently asked questions are provided.